Payment Policy
Payment of your Freshcare eLearning course registration is required upon sign-up.
Payment of your course registration must be made via credit/debit card (VISA or Mastercard).
Security Policy
Freshcare eLearning uses the Stripe Payment Gateway for its online card transactions. Stripe processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
All online card transactions performed on this site using the Stripe gateway are secure payments:
Payments are fully automated with an immediate response.
- Your complete card number cannot be viewed by Freshcare or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within Stripe’s bank-grade data centre, further protecting your card data.
- Stripe is an authorised third party processor for all the major Australian banks.
- Stripe at no time touches your funds; all monies are directly transferred from your card to the merchant account held by Freshcare.
For more information about Stripe and online card payments, please visit https://stripe.com/au
Cancellation & Refund Policy
Cancellation and/or a request for refund of Freshcare eLearning course registration must be made in writing to [email protected] within 30 days of registration.
No cancellations or refunds will be processed after 30 days of registration.
Cancellations and/or a request for refund will be assessed on a case-by-case basis with consideration of the trainee’s progress through the course material and reasons for requesting a refund. If a request is approved, a full refund less a $209.00 (GST exclusive) administration fee will be provided.
Please note: no refund will be provided for ‘change of mind’ cancellations.
Freshcare Privacy Policy
Please refer to the Freshcare Privacy Policy.
Registered Trainees Authenticity of Work
All registered trainees are required to ensure that any work submitted as part of their eLearning training, or assessment activities, is their own.
Trainees must:
- Complete all eLearning and assessment tasks independently.
- Upload only authentic evidence or documentation that accurately represents their own skills, knowledge, and understanding.
- Refrain from submitting or reproducing another person’s work, in whole or in part.
- Cooperate with any verification process used to confirm the authenticity of submitted work, including follow-up questioning or requests for clarification.
Submitting another person’s work, or allowing another person to complete assessment tasks on one’s behalf, constitutes a breach of assessment integrity. Such breaches may result in disciplinary action, including suspension of enrolment, withholding or withdrawal of training assessment outcomes.
Requests for Transfer of Registration
A transfer of the registered trainee to a new trainee may be accepted dependant on the original trainees’ course progress. Requests for changes to the registered trainee should be made in writing to [email protected].
Please note: an administration charge of $209.00 (GST exclusive) may apply for the transfer of a trainees’ registration to a new trainee.
Course completion, review and sign-off
Course sign-off will be undertaken by a Freshcare Trainer and include a review of coursework submissions and quiz responses, before a follow-up is undertaken to address any areas that may require further action to be undertaken by the training participant.
The course sign-off process will normally occur between 2-10 business days from course submission. Please note this could extend in excess of 12+ business days if additional support is required to be provided to the training participant, or during periods of 'peak submission' (when there have been a high number of training participants submitting for completion at the same time).
Platform and course feedback
Freshcare encourages feedback on use of the eLearning platform, course materials and suggestions for improvement from all users.
Feedback should be provided in writing via Email: [email protected].